Telus Experiencing 9-1-1 Call Routing Problem- UPDATED

UPDATE – Telus and Koodo mobility calls are operating normally now.
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Telus and Koodo mobility customers are currently experiencing 9-1-1 call routing issues.

The City of Grande Prairie sent out an alert this morning saying that 9-1-1 calls from those providers are being routed incorrectly to Saskatchewan.

If you do call 9-1-1 and you’re a Telus or Koodo customer, it will still be answered and 9-1-1 officials in Saskatchewan will transfer your call to the appropriate resources as quickly as possible.

It’s recommended that affected customers call 9-1-1 from a landline if possible. No other cellular calling functionality has been affected.

Telus is aware of the issue and is working on it. There is no estimated time to repair it.

– Kyle Moore, Trending 55 Newsroom